The National Business & Disability Council

Sourcing & Retaining Mature Workers & Workers with Disabilities

Demographic changes and projected labor shortages require a fresh look at sourcing and retention. This session focuses on persons with disabilities and older workers, giving participants the tools needed for:

• accessing these untapped labor pools,
• creating welcoming and inclusive work environments,
• averting anticipated and potentially risky “brain drain” from your organizations.

An archive of the presentation from Wednesday, April 25, 2007 (1 hour, 17 minutes) is now available for a limited time to anyone who participated, along with the presentation slides. To request access to this material, contact Laura Francis, Manager of Corporate Services.

This online presentation archive requires Adobe Flash.

An Introduction to Disability Etiquette

Proper etiquette is important in all professional situations, and employees need to know what is appropriate when working with a colleague or client that may have a disability. An Introduction to Disability Etiquette is an overview, covering a range of disabilities, “People First” Language, and why smart companies will be looking to hire and retain employees with disabilities in the future. This is a free, online presentation that requires Adobe Flash. Call (516) 465-1519 for more information.

An Introduction to Disability Etiquette

Train to Gain (Market Share), Serving Customers with Disabilities

The National Business & Disability Council (NBDC) has developed training to assist organizations in reaching this “new growth” market. Our Serving Customers with Disabilities program gives restaurants, hotels, retailers, banks and other service industries practical and cost-effective tips that will enable them to create a welcoming environment and accommodate people with hearing, vision, orthopedic and learning disabilities in their establishments and have a significant impact on the bottom line. Call (516) 465-1519 for more information.

Customized Training

For over 20 years, the NBDC has developed and conducted training programs for major corporations from coast to coast. These customized, hands-on programs enhance participant knowledge and skills on all issues related to employing and integrating individuals with disabilities into the workforce.

Our programs include individual and small group activities which facilitate interaction and allow participants to use their new knowledge and to learn from their peers. They also provide attendees with the unique opportunity to interact with individuals with disabilities, and to learn and practice proper disability etiquette through discussion and feedback.

For example, in our interviewing workshops, participants interview “applicants” with a variety of disabilities in an open and non-threatening environment. In our “Serving Customers with Disabilities” program, customers with disabilities enact various situations, discuss their past experiences as consumers and offer recommendations for more effective service.

Customizable Training Topics

1. The Americans with Disabilities Act (ADA)
2. Recruiting, Interviewing and Hiring Employees with Disabilities
   1. Striking a Match: Ensuring A Good Job Fit
   2. Employment Testing
   3. Where, What, How?
   4. Do’s and Don’ts
3. Now That I’ve Hired an Employee with a Disability…
   1. The Essentials of “Essential Functions”
   2. Job Analysis and Job Restructuring
   3. Reasonable Accommodation: Where Does It Start, Where Does It End?
4. The Reasonable Accommodation Process
   1. Employer/Employee Obligations
   2. Costs: Effectiveness vs. Best Available
   3. Practical Applications
5. Disability Etiquette

Accessibility Trainings

1. Accessibility 101: Understanding The Legal Requirements, What is Readily Achievable?
2. Accessibility Awareness: A Walking Tour of Your Facility
3. Accessibility Is More Than Just Ramps
4. Simple Steps to Eliminate Steps: Accessibility Made Easy
5. Care and Feeding of Public Buildings: Accessibility Maintenance
6. Virtual Accessibility in the E&IT Age
7. Access Success: Employees/Customers with Disabilities Speak Out (Focus Groups)
8. Universal Design: Access To All
9. Cost Effective Solutions to Accessibility Concerns

Customer Service Trainings

1. Keys to Quality Customer Service: Same Principle, Different Population
2. The Business Case: The Market Share of Customers with Disabilities
3. Ramping-Up To Serve Customers with Disabilities: If They Can't Get In, How Can You Serve Them?
4. What You Always Wanted To Know About Customers With Disabilities But Were Afraid To Ask
5. Emily Post Stand Aside: Disability Etiquette For Customer Service
6. The How-To’s of How Do You Do’s: Greeting and Serving Customers with Disabilities
7. The Graying of America: Different Market, Similar Issues

Marketing Trainings

1. Knowing Your Market Share: How Does Twenty Percent Sound?
2. The Greatest Market That Ever Went Untapped
3. Growing Your Market Share: How To Target Customers with Disabilities
4. A Customer Served Is A Customer Earned: Customers with Disabilities Speak Out (Focus Groups)
5. Tips for Tapping the Disability Market

The NBDC can work with you to meet your company’s specific training needs, providing customized packages for your company and reducing the strain on your staff’s time and resources. We offer a variety of materials to supplement all of our programs, including off-the-shelf packages, videos, and books to ensure that all levels of staff are well trained.

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